Return Policy

All sales are final.

We truly hope you love your purchase, and we are available to help guide in the decision-making process, but unfortunately at this time all purchases are considered final.

Items not picked up within 2 weeks of purchase are subject to storage fees unless otherwise agreed upon at the time of purchase.

We do not offer storage services. We can recommend a local delivery/storage company and make delivery or storage arrangements at the request of the customer. Delivery and storage costs are paid by the customer directly to delivery/storage company, unless otherwise agreed upon at the time of purchase.

Custom orders generally arrive to our Vancouver showroom in approximately 4-6 weeks from the time of purchase.

We advise that you inspect all antiques and vintage goods carefully, and embrace any imperfections as we do, as a sign of their age and beauty. If any questions about a particular item, please contact us at 604.428.4255 or [email protected]

Order Cancellations

As all items are final sale, we unfortunately are unable to accept order cancellations or exchanges at this time.

Items Received Damaged

We strive to ensure items are not damaged during shipment and inspect all items prior to shipment, but it is possible that damages may occur during shipment. If an item purchased online and shipped by Gild & Co. is received damaged, it must be noted and filed to [email protected] within 48 hours of receipt of the product(s). Please be sure to include your name, order number, and description of the damages – including any applicable photographs showing the damages.

If a damaged product is accepted for return, a member of Gild & Co. will provide you with return shipping detail instructions and Gild & Co. will replace any damaged item(s) at no additional cost. Returns must be received to Gild & Co. no later than 30 days after initial delivery. The product must be returned in its original, unused (and unwashed) condition. Upon receipt of the returned product to Gild & Co., please allow up to one week for our team to conduct a quality control review of the product(s) and issuance of the refund/replacement. If a replacement is not available then we will store credit or refund your order.  Refunds are made to the original method of payment. Once a refund has been issued, you will be notified via e-mail. Please allow 5-7 business days for the refund to post back to your account.

We do not accept returns on items damaged through normal wear and tear.