SHIPPING & RETURNS

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SHIPPING & RETURNS2020-04-07T22:12:15+00:00

We are currently offering FREE shipping on all orders in Vancouver. Free shipping to West Vancouver, North Vancouver, Burnaby and Richmond on orders over $250. 

Thank you so much for visiting Gild & Co. We work hard to provide you with a smooth buying experience and want each guest to be delighted with their purchase

CONDITION OF ITEMS

We sell many vintage and antique items. Some signs of wear are expected, including items described as in excellent vintage condition.  If you have any questions or concerns about a piece and its condition, please contact us for additional photos and details prior to purchase.

Outside conditions beyond the control of Gild & Co. can affect the life expectancy of any furniture, and Gild & Co. neither assumes nor offers any warranty on any vintage, or refinished/reupholstered items.

Listed pricing for any item purchased online or in the showroom does not include shipping, packaging or delivery unless otherwise noted.

RETURNS

All Sales Are Final. If you have any hesitation prior to purchase or would like more details, we would love to share more photos and answer any questions!  Gild & Co. neither assumes nor offers any warranty on vintage, or refinished/reupholstered items after items leave our showroom.

SHIPPING & HANDLING

Gild & Co. provides Shipping + Delivery services locally in throughout the Vancouver area, the US and Internationally.

Gild & Co. contracts Third Party Delivery Providers for White Glove Delivery services.

By Completing a Purchase through Gild & Co. you acknowledge that responsibility of your purchase transfers to the Third Party delivery provider of your choice at the time of pickup.

LOCAL DELIVERY

Gild & Co. can provide local delivery in the Vancouver and surrounding areas through Third Party Delivery Providers; rates begin at $70.  Local courier services are also available for smaller and medium sized goods. Delivery Invoices must be paid prior to the item going out for Delivery.  Responsibility of the goods transfers to the Delivery provider at the time of pickup from our showroom. If expedited delivery is needed, rates may vary.

INTERNATIONAL WHITE GLOVE DELIVERY

Gild & Co. has partnerships with several International White Glove Shipping Companies. We would be happy to provide you with a quote for your shipment and manage the logistics after your purchase.  International Shipping quotes may take several days to obtain from our partners.

 FED EX + UPS SHIPPING 

Items that are eligible for shipping via UPS or FedEx will be mailed within 5 days of payment. Items will be insured and will be shipped as Signature Required upon Delivery,  unless otherwise noted by the customer.

Please understand that delays in shipments via Canada Post, Fed Ex or UPS are not the fault of Gild & Co. If you would like to ensure an item arrives by a certain date, we will assist with expedited delivery.  Items that are returned to us due to lack of signature upon arrival or incorrect delivery addresses, will be re-charged a shipping fee in order to re-ship. Items that are lost in the mail or stolen following delivery are not the responsibility of Gild & Co., nor can we be held liable for replacing the item. We will happily assist in filing a claim with the Mail Provider. Clients are responsible for any insurance deductibles involved in an insurance claim.

LOCAL PICKUP

Goods purchased locally are available for pickup from our showroom or warehouse and must be picked up in 7 days from the commitment of the sale, less otherwise agreed upon. Pick up hours are Tuesday – Friday 11-6pm and Saturday, 11-5pm. Purchased items left at Gild & Co. over 7 business days without payment for additional services will be assessed a daily storage fee of $10 per item per day, billable upon pickup. Items left over 30 Calendar days will become the property of Gild & Co., with no credits or refunds issued.  Customers take responsibility for item condition at the point of pick-up

STORAGE SERVICES

If you need a good stored; Gild & Co. provides short term storage (6 months or under) for most items. Customers will be charged a relocation fee and a monthly storage fee that is dependent on the size and nature of the item.  Please contact us for further information.

ADDITIONAL TERMS + DAMAGED GOODS

Gild & Co. is not responsible for damage, theft, loss or otherwise that occurs after the item has been purchased.  Gild & Co. is not responsible for damage, theft, loss or otherwise that occurs as a result of shipping or White Glove Delivery. Gild & Co. is not responsible to refund, restore or replace inventory that may experience damage, theft, loss or otherwise as a result of White Glove Shipping, Ground Shipping through Fed Ex, UPS or Canada Post, Local Third Party Delivery Providers or Gild & Co. staff assisting with load in or pick up. Gild & Co. will assist in coordinating shipping as a service to our clients but the Third Party Delivery Providers bear full responsibility for the items. By completing a purchase, the client is responsibility for any insurance deductibles related to filing an insurance claim.

If using a third-party receiver, clients acknowledge the receiving party takes full responsibility for the condition of pieces at the point of delivery if no defects are documented directly with the carrier. On request, customers may also coordinate their own shipping directly with the carrier of their choice by making all arrangements for pick-up and packaging requirements. Carriers arranged by customers take responsibility for item condition at the point of purchase.

We suggest that all clients fully inspect their item at the time of delivery and before the delivery providers leave the home. In the rare event that an item arrives damaged, please call our showroom immediately so we can begin the claim process. In order for us to assist in a resolution and file a claim, we will need to receive detailed photos within 24 hours. Please also take photos of the damage and shipping material and keep the original shipping packaging. Gild & Co. will file a formal claim with the Third Party White Glove Delivery Provider. Gild & Co. is not responsible to provide refunds for goods damaged, lost or stolen by Third Party Providers.